**1. Returns**
1.1 **Return Eligibility**
You may return products within [X] days of receipt if they meet the following conditions:
– The product is unused, in its original condition, and in the original packaging.
– The product is not on our list of non-returnable items (e.g., personalized or perishable items).
1.2 **Return Process**
To initiate a return, please follow these steps:
– Contact our Customer Service team at [contact email/phone number] to request a Return Merchandise Authorization (RMA) number.
– Pack the item securely, including all original packaging, accessories, and documentation.
– Write the RMA number on the outside of the package and ship it to the address provided by Customer Service.
1.3 **Return Shipping Costs**
If the return is due to an error on our part (e.g., incorrect or defective product), we will cover the return shipping costs. For returns not due to our error, you are responsible for return shipping costs.
1.4 **Non-Returnable Items**
Certain items are non-returnable, including but not limited to:
– Personalized or customized items
– Perishable goods
– Digital products or downloadable content
**2. Refunds**
2.1 **Refund Eligibility**
Refunds are issued for returned products that meet the return conditions. Refunds will be processed once we have received and inspected the returned item.
